Our client is an award-winning lending business who specialise in home equity loans, providing clients tailored and flexible financial solutions.
Our client is seeking a proactive and strategic Operations Manager to join their team and play a key role in ensuring smooth, efficient processes that enhance customer experience and business growth.
In this position, you will be working directly with the Chief Operating Officer and the wider team to improve established processes, work on continuous operational improvement and manage smooth running of the day to day middle office function.
Key Responsibilities: Assess, develop and implement end to end operational procedures and systems to drive business maturity and scale, including customer identification, fraud prevention, loan origination and life cycle Document procedures Run the day to day middle office functions (including) - Running the payment process – ensuring payments are made and that flows are appropriate - Appropriate management of customer journey, including related controls and conditions, from credit approval through to settlement - Assisting with various compliance and regulatory processes - Debt funding operational support where you will work with the COO and CFO to manage day to day funding requirements - Projects: help with all operational aspects of projects, such as feature implementation, process improvement, automation, and more; and About You: Experience in residential lending operations Skilled at analysing data and proficient at Excel, process mapping and process improvements Demonstrated track record in maintaining technical and compliance outcomes Solution-focused and good problem solving skills Relevant degree and/or certifications preferred Benefits for You: Learning and development opportunities Competitive remuneration Beautiful office in the heart of Double Bay Empowered, inclusive work culture This is a full-time, permanent position based in stunning Double Bay offices with a hybrid working model available after probation.
Click APPLY or contact Francesca Mackenzie on 0482070036 for a confidential discussion today or email at ****** Consultant Francesca Mackenzie Consultant 0482 070 036 ****** Reference number: BH-11926 Profession:Banking & LendingAll Banking & Lending Company: Keegan Adams Date posted: 1st Oct, 2024