About This Role
Our clinics in Canberra are currently seeking a hybrid Contact Centre Agent and Medical Receptionist to join the team. We are happy to accommodate a start date best suited to the successful candidate.
The role is a full-time position working Monday to Friday, with shifts between 8am-5:15pm. We also offer flexible rostering options to work within your availabilities.
Role Overview:
You will be primarily based as a Contact Centre Agent, where you will be the first point of contact for our patients.
Your responsibilities will include:
* Answering phone calls promptly and handling inquiries professionally.
* Booking appointments across our four Canberra clinics.
* Billing knowledge – private, Medicare, workers compensation, and DVA.
* Collaborating with clerical and technical staff, radiologists, and referrers.
You will also be trained in Medical Reception, with responsibilities in this role being:
Your responsibilities will include:
* Greeting patients warmly and assisting with check-in procedures.
* Answering emails and phone calls promptly and handling inquiries professionally.
* Billing procedures – private, Medicare, workers compensation, and DVA.
What we're looking for:
* Clear verbal and written communication skills.
* Strong organisational abilities to manage appointments and patient flow.
* Confidence working across multiple screens and systems.
* Ability to work at any of our four clinics – Belconnen, Deakin, Woden, and Tuggeranong.
What we can offer you:
Wellbeing benefits
* Fitness passport, including full gym access and a range of classes.
* Supportive management that values your well-being.
* Discounted and bulk billed scans and services for you and your family.
Learning and development
* Comprehensive training to help you put your best foot forward in the role.
* Career opportunities across our diverse Network.
* Build your career in a call centre and medical reception.
Workplace Experience
* Collaborative and inclusive team.
* Free parking onsite at Tuggeranong and Deakin and street parking at Woden and Belconnen, as well as a quick walk to buses.
* Lots of uniform options to suit your preferences at no cost to you with annual top ups.
Compensation
* Industry-competitive salary and benefits package.
* Annual Remuneration Review.
With over 250 clinics and 4000 staff, I-MED Radiology is Australia's largest Radiology Network. As an industry leader, we have the resources to grow your skills and provide opportunities for a range of career advancement pathways.
Don't know much about Radiology? Learn more about what we do here.
How to Apply: Ready to contribute to exceptional patient care? Click apply now and upload an updated CV.
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