Voco Kirkton Park Hunter Valley is a luxury boutique hotel situated on an intimate 70-acre estate, ideally located at the gateway to the finest vineyards of the Hunter Valley.
About the Role
We are seeking a Part Time Guest Service Agent to join our engaged and friendly team. As a Guest Service Agent, you will take ownership of creating exceptional first impressions for our guests.
Key Responsibilities
* Delivering memorable guest experiences and warm welcomes
* Checking in and checking out guests, handling cash transactions and processing payments
* Engaging with guests to build personal relationships and resolving complaints
* Handling incoming and internal hotel calls, responding to guest queries and coordinating hotel services
* Resolving guest issues and utilizing feedback to improve guest satisfaction
* Showcasing knowledge of the local area, recommending events, places of interest, and restaurants
Requirements
* Previous experience in a Hotel Front Office or Reception environment with customer service experience
* Excellent communication skills and a passion for delivering great customer service
* Flexibility to work various shifts, including evenings, weekends, and public holidays
* Experience with reservations systems, including Opera, PMS, and Excel (desirable)
* Fluent English language skills; additional languages a plus
* Working rights in Australia
What We Offer
* Duty meal provided on shift
* Uniform supplied
* Paid birthday leave
* Paid parental leave scheme
* Free onsite parking
* Colleague discounts across IHG Hotels in Australia and worldwide
* Lifelong development programs
IHG provides a collaborative environment where every member of the team has the room they need to belong, grow, and make a difference. We prioritize wellbeing through our myWellbeing framework, supporting health, lifestyle, and workplace wellbeing. Join us and become part of our global family.