Client InformationThe client is a pet food manufacturing company based in Perth, Australia, specializing in producing high-quality dog food.
Using human-grade ingredients in a HACCP-certified facility, the company prioritizes safety and nutrition.
With a small, collaborative team, it values attention to detail, adaptability, and teamwork, fostering an environment where employees are supported and encouraged to thrive in a dynamic and fast-paced setting.Job DescriptionCustomer Service & Administrative Support:Respond to customer inquiries and provide timely resolutions.Manage and send email communications, including payment failure and promotional emails.Update biweekly timesheets and assist with general administrative tasks.Social Media & Sales Support:Manage content calendars, schedule posts, and track performance on social media platforms.Conduct market research to support sales strategies and business growth.Assist with label management and subscription updates.Ad Hoc Tasks:Handle additional responsibilities as assigned within the scope of the role.Must HavesProficiency in Google Sheets and Microsoft Office.Strong background in Customer Service, with a focus on handling email inquiries effectively and professionally.Experience in administrative tasks and data entry, with a keen eye for detail to ensure accuracy.High proficiency in English, both written and verbal.Social media management experience.Home Office RequirementsPlease only apply for this role if you have the following home office requirements:Perfectly working headset and webcam.Stable internet connection of at least 5 Mbps to 15 Mbps.Up to date computer system with a minimum of Windows 8 or Mac OS X.Quiet room with no distractions or background noises.A backup plan if the power goes out or if your internet connection becomes unstable during your shift.
Only applicants meeting the strict criteria above will be contacted.Connect With Ushttps://virtualcoworker.com.phhttps://virtualcoworker.com/our-culturehttps://www.facebook.com/virtualcoworkerhttps://www.linkedin.com/company/virtual-coworker
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