Your new company
A growing Managed Service Provider based in Darwin requires a Helpdesk Lead for a permanent opportunity commencing ASAP. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and ongoing career development opportunities.
Your new role
In this exciting new role, you will be:
* Leading a team of 10x level 1 - 3 Helpdesk Engineers.
* Handling escalations, whilst mentoring and training Level 1 and Level 2 Support Engineers.
* Performing technical support for servers, network and hardware.
* Assisting with the delivery of infrastructure projects.
* Ensuring technical issues are resolved within SLAs in a calm and polite manner.
* Developing procedures and processes for the Helpdesk.
What you'll need to succeed
To be successful in your application, you will need:
* Demonstrated experience of providing 2nd & 3rd level IT support.
* Experience of managing / leading a team.
* Sound knowledge of Windows OS, Active Directory, Windows Server, Office 365, Microsoft Exchange, Azure, Intune, Telephony and Network troubleshooting.
* Prior experience with Autotask PSA, Datto RMM and IT Glue / Atlassian is highly regarded.
* A tertiary education in Information Technology as well as Azure, Microsoft, Fortinet, WatchGuard, HP and 3CX certifications are beneficial.
* Prior experience working within an MSP, ISP or Telecommunications organisation is preferred.
What you'll get in return
Working in an organisation where they develop and grow careers, you will be offered an excellent salary package, working within a supportive and collaborative team. This organisation prides itself on internal promotion and career development. Do not miss out!
What you need to do now
If you're interested in this role or know of someone that may be, please click 'apply now' or forward an updated CV to Daniel.Bertino@hays.com.au.