About Pixii
We are a fast-paced, international scale up leading the charge to a more electrified and sustainable future with innovative Battery Energy Storage System (BESS) technology.
Our solutions bring a new level of flexibility to energy storage, and we have a global reach through our partnerships. Based in Norway, we are committed to helping our clients around the world transition to a more electrified and sustainable future.
About the Position
The Technical Support & Commissioning Engineer is one of the most important roles in the Pixii organization. In close cooperation with the global Support & Commissioning team, you will handle all Support & Commissioning related inquiries globally.
You will be handling and forwarding inquiries, perform commissioning of our systems globally, and you are expected to proactively suggest improvements of our tools and processes for the benefit of Pixii and our customers.
Key Responsibilities
* Secure market leading customer satisfaction through excellent handling of our customers.
* Inspection of end-of-line systems and ensuring consistent system delivery.
* Proactively perform commissioning of the customer's systems, and reactively respond to any questions or inquiries customers might have through our ticketing tool(s).
* Work closely with the Customer Success and the R&D team to suggest good processes for handling of commissioning and support inquiries.
* Contribute to long-term strategies for a more efficient Support & Commissioning Organization through right tools, processes and resources.
* Identification, investigation, root-cause analysis and solution implementation of product/system inconsistencies.
Requirements
To be successful in this role, you will need:
* A degree in Electric Engineering, Data Science or requisite experience.
* A hands-on technical background.
* Minimum 3 years of relevant work experience.
* A strong background and experience with quality assurance processes (root-cause analysis and action implementation).
* Experience in working with remote systems.
* Experience related to Battery Energy Storage Systems (BESS) is a great advantage.
Personal Qualifications
You will also need to possess:
* An analytical and structured mindset.
* Service- and customer-oriented skills.
* A commercial understanding and attitude.
* Good verbal communication and collaboration skills.
* Process-oriented and able to establish and describe processes.
* In-depth Microsoft Office 365 competence.
* Ability to develop and maintain strong relationships.
* Independence.