* Newly Created Position | Strategy Development & Execution Focus
* Sydney or Central Coast Based | Full Time Permanent Position
* Drive Patient and Referrer Engagement | Growing Diagnostic Imaging Company
About Us
PRP Diagnostic Imaging offers a comprehensive range of imaging services, through a network of 34 practices across Sydney, Illawarra, Central Coast and the Hunter and Central West. We are excited to be entering the next phase of our growth and expansion plans, with additional practices having opened in 2024. It is a remarkable time to join PRP, where we are committed to providing the highest quality of patient care, with a personal touch and your contribution matters in shaping the future of PRP. IFM Investors (Owned by Industry Superannuation Funds) acquired a majority stake in PRP in 2022 and is proactively involved with supporting and growing our business.
We utilise the most advanced technology and employ a team of world-class imaging physicians, specialists, technicians and support staff in a safe and caring environment. We encourage collaboration, a strong work ethic and provide a supportive learning environment. We have an outstanding track record in the professional development of our team.
About the Position
In this newly created position, you will be responsible for developing and driving key customer interactions throughout the entire patient journey from referral to appointment. You will be accountable for developing and executing a multi-channel strategy, incorporating short and long-term deliverables that drive customer engagement, whilst collaborating with key senior stakeholders. You will lead and manage the operations of our contact centres to ensuring high-quality customer service and efficient call handling for inbound and outbound communications including our online booking system. You will maximise our efficiency in contacting customers referred by E-Referral from referring Doctors and Specialists to ensure an excellent patient experience. You will analyse KPI's, to identify opportunities for efficient gains and to drive business success. Working with your direct reports, you will ensure that their teams are effectively trained and motivated to provide an exceptional customer service.
About You
You must have a demonstrable track record of developing and executing multi-channel strategies that drive customer engagement through contact/call centres and digital platforms managing complex services or products. You will have strong leadership skills, with the proven ability to create a positive work culture that fosters an environment of employees contributing ideas to improve both customer and employee engagement. You must have excellent analytical skills with the ability to utilise data into improve customer experience and drive commercial opportunities. You will be proficient in contact/call centre technology and scheduling software with the ability to identify efficiency gains. Experience within the health sector is desirable though not essential.
What We Offer
* Attractive remuneration and benefits (discounted health insurance and gym membership)
* Flexible and supportive work arrangements
* Friendly, diverse and professional team
* Commitment to professional development and education
Our Values
We put care into everything we do. We are courageous and accountable. Our reputation is outstanding and we trust and empower each other. Reach your full potential with PRP, where patient wellbeing is our priority and having fun is part of our culture.
Applying
For a confidential discussion, please contact Ian Jones on 0404 809939 or ian.jones@prpimaging.com.au. Please click the "Apply Now" button below to submit your application. For further information on PRP, please visit www.prpimaging.com.au.
You must have full work rights for Australia to be considered for this position.
PRP is committed to equity diversity and inclusion. Applications from people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQA+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged.