**Role Overview**
As a Banking Consultant in our Retail Banking, you will play a key role in helping to provide customers with a seamless banking experience.
This involves meeting each customer's end-to-end financial needs and goals across transaction activities, needs-based conversations, and educating them on the financial solutions available, including digital.
The role is based mainly in branches and will deliver a high standard of customer service to ensure customers are not only satisfied but also strong advocates for ANZ.
You will be part of a collaborative team and will act as a role model and peer coach to deliver the best possible customer experience.
Key Responsibilities
* Provide our customers with a seamless branch experience by meeting each customer's end-to-end banking needs across transaction activities, needs-based conversations, and educating them on digital solutions.
* Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience.
* Contribute to a significant uplift in customer engagement and advocacy, and create real customer value.
* Actively participate in and support bank programs and initiatives.
* Take responsibility to 'know your customer' from a risk perspective.
* Ensure compliance with ANZ and branch policies and procedures.
Requirements
* Exceptional customer focus - retail experience is an advantage.
* Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage.
* Ability to multi-task and highly adaptable to change and ambiguity.
* Willingness to work in a collaborative team environment.
* Sound understanding of compliance.
* Excellent communication and interpersonal skills.
Why Join Us?
At ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things.
We offer flexible working arrangements and a range of benefits, including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
What We Offer
We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.
If you're a candidate with a disability or access requirement, and have an inquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.
To find out more about working at ANZ, visit ANZ Careers .