About the Job
We are seeking a highly skilled Customer Support Representative to join our team. As a key driver of exceptional customer experiences, you will directly influence satisfaction, retention, and brand loyalty.
Key Responsibilities
* Serve as the first point of contact for clients via phone, email, and chat, providing prompt, courteous, and accurate responses to inquiries about accounts, transactions, products, and services.
* Resolve customer issues, troubleshoot problems, and ensure that all concerns are addressed in a timely and professional manner.
* Assist customers in navigating and utilizing the full range of product features, answering questions, and troubleshooting common issues to ensure successful product adoption.
* Provide ongoing support and resources to help customers stay informed about product updates, new features, and optimized ways to use the product.
* Investigate and resolve customer issues, including account discrepancies, payment issues, and transaction concerns, while keeping customers informed of progress.
* Escalate complex issues appropriately, ensuring resolution in line with service level agreements.
Requirements
* Excellent verbal and written communication skills, with the ability to clearly explain solutions and outcomes to customers.
* Strong attention to detail, ensuring accurate data entry, issue resolution, and follow-up.
* Ability to work effectively as part of a team, contributing to team goals and collaborating with colleagues across departments.
* Comfortable with change and able to adjust to evolving processes, tools, and customer needs.
* Strong critical thinking skills, with the ability to resolve issues independently and escalate when necessary.
Our Culture & Benefits
We value diversity and believe that every employee brings unique perspectives and ideas that make us stronger. We offer a range of benefits, including flexible work arrangements, financial assistance, and access to training and development opportunities.
Our culture is built on four core values: Your Work Matters, Be You, Own It, and Give Back. If you share these values and want to be part of a team that is passionate about delivering exceptional customer experiences, we would love to hear from you.