Founded in 2006, and operating in 27 countries globally, OFS is a software company that serves the manufacturing industry to help eliminate waste, enhance resource utilization, and ultimately help the industry to operate more efficiently and profitably. We monitor performance and combine data from machinery and teams into beautiful reports and dashboards that help our customers make more informed real-time decisions.
Our People and Teams
We believe that great things happen when great teams work together and we are committed to creating a diverse and inclusive workplace where everyone feels heard, valued and respected. We place a premium on trust, empathy, and empowerment, and have woven those principles, and diverse perspectives, into everything we do - including our products! Since 2006, we have been on a mission to help manufacturers make better decisions, drive efficiency, and reduce waste.
Brief Overview
An exciting opportunity to join a rapidly growing software company, you’ll work with our highly skilled Operations and Service team to provide world-class customer service through software onboarding, technical support and sales support. In this Support Specialist role, you can expect to work closely with our Operations and Service team to align goals, join and help grow a bubbly workplace culture and grow your skills for your exciting career ahead.
About the Role
We will provide you with all the necessary skills to successfully perform the following duties in your role:
* Investigate, monitor, escalate and resolve customer enquiries via phone, email and face-to-face.
* Prepare hardware and configure the OFS software application for new and existing customers.
* Contribute to management of our AWS Cloud Infrastructure for hosted customers.
* Share your experiences amongst our team and processes so we can learn from you too.
* When required, travel to sites to assist with scoping hardware, signal acquisition, as well as onsite technical support.
About You
We set clear expectations about the behaviours we encourage within our team culture. Success in this role is all about working with both people and technology. You are perfect for this role if you:
* Are a proactive communicator. You collaborate with senior team members and internal teams to keep everyone informed of progress and seek updates from a variety of stakeholders to advance projects.
* Are passionate about continued learning and personal development in the IT, IoT and software space. You can identify gaps in your own knowledge and make efficient use of team resources to improve your skills and expertise.
* Strive for personal and collective success. You embrace the team spirit and welcome the positive impact you can have on OFS and customers.
* Make recommendations on business processes, research approaches, technical tools, and overall team improvement opportunities.
* Ensure individual and team SLA’s/KPI’s are maintained and on track whilst being able to prioritize inbound cases and requests based on severity and customer impact.
* Enjoy autonomous work - we have the capability to provide tons of support, but we encourage you to grow and build your own space.
* Ask for, give and are willing to receive help and feedback.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Software Development
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