About the Role
The Relationship Manager, DSI role is responsible for managing and building strong relationships with a portfolio of Diversified Industries customers. The primary goal is to drive portfolio growth through customer acquisition, cross-selling, and referrals.
Key Responsibilities:
* Act in the best interest of the customer and apply a customer-centric approach
* Develop and maintain a detailed understanding of customer business and financial needs
* Provide customers with appropriate solutions
* Collaborate with Product Partners and other internal stakeholders to design, structure, and execute deals
* Build and maintain external networks with a strong focus on Circle of influence and origination
* Structure deals in conjunction with relevant product and specialist teams
* Manage a portfolio of Diversified Industries customers
* Adhere to a strong operational rhythm, including driving new to bank business and working to grow whole of customer relationships
* Ensure the set is well managed, including credit risk across the customer base
* Exercise Relationship Credit Approval Discretion as appropriate
* Cooking and growing an Assistant Manager direct report
Requirements:
* Relationship management: Building, maintaining, and influencing relationships to achieve mutually beneficial outcomes
* Domain experience: Specialised knowledge and experience supporting complex customers achieve their banking goals
* Credit Assessment and Management: Assessing, advising, monitoring, and/or approving a customer's credit worthiness, credit risk, and suitable credit structuring options based on internal credit policies, guidelines, scoring models, and/or applying judgment based on prior experience and knowledge
* Business Development: The activity of partnering with individuals and/or organisations to pursue strategic initiatives, relationships, and/or opportunities to drive commercial value
* Coaching: Helping people move from where they are to where they want to be through the use of effective coaching techniques and strategies
* Commercial acumen: The ability to take a big picture view of the organisation, the market, external and internal pressures, and trends and identify actions or strategies to drive efficiency and create long-term value
* Critical Thinking: The ability to use logic and reasoning to analyse, evaluate, and synthesise a range of information to understand an opportunity or challenge
* Portfolio management: The selection, prioritisation, and management of a portfolio of work and/or customers in line with its strategic objectives and capacity to deliver
* An understanding of the regulatory and government environment