Cloud Support Engineer
We are looking for a skilled Cloud Support Engineer to join our AWS Support team.
About the Role
You will be at the forefront of cloud technology, assisting companies and developers who are taking advantage of our growing set of services and features.
As a Cloud Support Engineer, you will act as a liaison between customers and our internal teams, providing expert technical guidance and support.
Key Responsibilities
* Learn and use groundbreaking technologies to provide innovative solutions to customer issues.
* Apply advanced troubleshooting techniques to resolve complex problems.
* Partner with AWS teams to improve our services and support processes.
* Drive customer communication during critical events.
* Develop tutorials and technical articles to educate the developer community.
Requirements
* Exposure to streaming technologies (Kafka, Kinesis, Rabbit MQ).
* Log analysis and general troubleshooting understanding on Elastic Stack (Elastic, Logstash, Beats, Kibana, Fluentd etc) and knowledge on Opensearch APIs.
* Experience in Business Analytics application, support, and troubleshooting concepts.
* System Administration and troubleshooting experience with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory).
* Networking and troubleshooting experience (TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related).
* Experience with Apache Flink, Apache Spark.
Preferred Qualifications
* Customer support experience.
* Experience analyzing, troubleshooting, and providing solutions to technical issues.
* Understanding of Cloud Computing concepts.
* Scripting or developing experience in Python, R, Ruby, GO, Java, .NET (C#), JavaScript.
* Good understanding of distributed systems.
* Exposure to Database Fundamentals and General Troubleshooting in any Relational Database Engines (MySQL, PostgreSQL, Oracle, SQLServer).