The Role - Customer Engineer
Location - Covering Mandurah, Rockingham
Ongoing contact role
About our client:
Our client is a global technology company leading how the world connects, interacts and transacts with business. The client's assisted and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, gaming and telecom carrier in more than 100 countries.
Key responsibilities:
* Diagnosing and repairing equipment which may include ATM's Self-checkout systems, POS Terminals and Networking equipment
* Parts Management and organisation
* Continuous training online and face-to-face
* Work autonomously in the field and office
* Responding to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control Tower
Skills and Experience:
* Must have PC hardware and software repair experience
* Electro-mechanical device repair and aptitude an advantage
* Previous experience with ATM and/or Self-Serv Checkout repairs a strong advantage
* Network experience also an advantage
* Willing to travel and complete service calls as required throughout the State
* Able to work autonomously, professionally and be an excellent communicator
* Valid Driver's license
* Strong customer service skills
* A minimum of 2 years' experience with electromechanical equipment
* High attention to detail
If you hold the above skills and experience, APPLY NOW!
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