Administrative & Client Support Coordinator for an NDIS Provider in Australia (Home Based Part Time)
* City: Cranbourne
* State/Province: VIC
* Country: Australia
* Work Location: Home Based - Philippines
* Job Type: Part time
Client Information
The company offers a range of NDIS services, including Support Coordination, which helps navigate the complexities of an NDIS plan, ensuring clients are connected with the right providers for their needs.
Job Description
1. Manage and respond to client inquiries via email in a timely and professional manner.
2. Provide general administrative assistance to support coordinators and internal teams.
3. Assist clients with completing forms and gathering required information.
4. Maintain accurate records of communications and client interactions.
5. Identify and compile a list of potential clients and business opportunities.
6. Assist in maintaining client databases and tracking outreach efforts.
7. Provide support in organizing client meetings, appointments, and follow-ups.
8. Assist with staff scheduling and rostering, ensuring proper coordination.
9. Work closely with support coordinators to ensure smooth operations and client support.
10. Monitor schedules and address any changes or updates as needed.
11. Support web developers with content updates, basic data entry, and administrative tasks.
12. Assist in gathering and organizing website content or client information.
13. Ensure accurate documentation and coordination between teams.
Must Haves
1. Filipino citizen residing in the Philippines.
2. Previous experience in administration, client support, or NDIS-related roles.
3. Strong email management, inquiry handling, and customer service skills.
4. Ability to assist with rostering and scheduling in a fast-paced environment.
5. Highly organized, detail-oriented, and able to multitask effectively.
6. Strong communication skills with the ability to assist clients professionally.
7. A proactive and problem-solving mindset with a strong sense of teamwork.
8. Ability to work independently while ensuring efficiency and accuracy.
Nice to Haves
1. Knowledge of NDIS processes and compliance requirements.
2. Familiarity with scheduling and rostering software, preferably ShiftCare.
Home Office Requirements
Please only apply for this role if you have the following home office requirements:
* Perfectly working headset and webcam.
* Stable internet connection of at least 5 Mbps to 15 Mbps.
* Up to date computer system with a minimum of Windows 8 or Mac OS X.
* Quiet room with no distractions or background noises.
* A backup plan if the power goes out or if your internet connection becomes unstable during your shift.
Only applicants meeting the strict criteria above will be contacted.
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