Customer Banking Specialist Charlestown Part timeCommonwealth Bank of Australia - Newcastle, AustraliaPosition Overview: As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We have been serving our local communities for over 100 years, with market-leading products, services, and technology.Hours: 20.5 hours per weekMonday 12pm - 4pmTuesday and Wednesday 9.30am - 4pmSaturday 9.45am - 2.15pmKey Responsibilities: Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.Support customers with enquiries, maintenance on accounts and process applications for credit products.Complete Financial Health Checks to assess customers' financial needs and identify any changes.Educate and demonstrate our in-branch technology and digital banking options to customers.Problem solve and provide effective solutions whilst championing our processes, procedures, driving our risk-adverse culture.Qualifications: Experience in delivering exceptional customer service ideally in financial services, retail or hospitality.Excellent communication skills & the ability to articulate financial terms in a clear way.The ability to ask questions, find solutions, act with integrity and place the customer at the centre of everything you do.Ability to work in a busy and commercially driven retail environment.A genuine interest in building a career with CommBank.Application Process:If this role matches your experience and career goals, apply today! If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application.Advertising End Date: 16/11/2024#J-18808-Ljbffr