About the Role:Our Client is seeking a fast-paced and highly organised Administration Officer to join their dynamic team. This role offers the opportunity for a permanent position to the right candidate. You will be responsible for managing scheduling and triaging client referrals for a multidisciplinary team of Allied Health professionals.Why Apply?Career opportunity: Strong potential for a permanent position based on performance and team fitGreat Work Environment: Be part of a supportive and collaborative teamWork-Life Balance: Enjoy regular business hours with weekends and public holidays off, and Christmas to New Year break.Key Responsibilities:Scheduling & Coordination:Manage appointments and schedules for allied health professionalsBooking equipment providers and builders for clientsCoordinate geographical scheduling across different locations to optimise service delivery and client experienceHandle client follow-ups, reminders, and appointment changes with quick turnaround timesReferral Triage:Efficiently triage incoming client referrals, directing them to appropriate professionals or contractors as requiredEnsure all referral processes are streamlined and timelyCommunication & Client Interaction:Manage incoming and outgoing communications (phone calls, emails) with clients, case managers, and external stakeholdersProvide clear and accurate information about services to clientsUphold client confidentiality and handle sensitive information with discretionTeam Collaboration & Reporting:Work closely with allied health professionals to ensure smooth day-to-day operations and high-quality client outcomesDistribute practitioner reports and maintain client recordsParticipate in team meetings and contribute initiatives to improve administrative processesGeneral Administrative Support:Perform general administrative duties, including submitting invoices and supporting the wider teamEnsure compliance with industry standards, regulations, and best practicesAssist with the development and implementation of the organisation’s policies and proceduresRequired Skills & Qualifications:Proven experience in a fast-paced administrative role, preferably within healthcare or Allied HealthExceptional verbal and written communication skills, with the ability to liaise effectively with clients, professionals, and external stakeholdersStrong organisational and time-management skills, with the ability to prioritise multiple tasks effectivelyProficiency in office software and technologyAbility to work independently and as part of a team, demonstrating initiative and flexibilityTo be successful in this role, you hold or will be willing to complete:NDIS Workers Screening CheckNational Police CheckVaccination status declarationTo apply for this position please submit your resume via the ‘APPLY’ button, and/or contact gforce Recruitment Consultant Emily via esinclair@gforce.org.au or 0428079154About gforcegforce is an employment and recruitment leader, employing over 500 people weekly, including labour hire and permanent recruitment services apprentices, trainees, school-based trainees. We are a For-Purpose Community Organisation that makes a difference in the lives of people and communities. We are proud to be an equal opportunity employer and welcome and encourage applications from all backgrounds.We are committed to making reasonable adjustments for any person who requests it, please email accessibility@gforce.org.au if this applies to you.
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