At Pet Circle, we want to create a world where pets and their families are healthy, happy and spend more time together - and we are looking for fantastic people to help us do that! Over the past ten years, we’ve scaled to become one of Australia's Top 5 eCommerce companies and the No.1 player in the Online Pet industry. We will accelerate our growth as we continue on our mission to disrupt the way that pet parents discover & shop for the products they love. The pet industry is booming (it’s a $15 billion dollar industry!) and pets are holding bigger spaces in our hearts and homes than ever before. Online penetration of the pet industry is going to grow exponentially in the next 5 years. This is a unique opportunity in your career to be part of our exceptional growth story! Founded and headquartered in Sydney, our team is now over 700 people strong and are based across Australia, New Zealand and the Philippines. The Opportunity: As the sole Technical BA within the supply chain and operations space, you'll play a pivotal role in bridging the gap between business stakeholders and our engineering teams. Your expertise will be instrumental in understanding complex business requirements and translating them into actionable user stories for two squads of engineers. This role requires a deep understanding of integrating third-party software with our existing systems using an iPaaS, ensuring seamless operations across our warehouses, supply chain, purchasing, and last-mile delivery network.Your Responsibilities: Collaborate with key stakeholders in warehousing, supply chain, purchasing, and last-mile delivery to gather and analyse business requirements. Translate business requirements into clear and concise user stories incorporating technical specifications, ensuring alignment with the company's strategic objectives. Work closely with two squads of engineers to prioritise and refine user stories, ensuring clear communication and understanding. Act as a liaison between business stakeholders and technical teams, facilitating effective communication and collaboration. Evaluate and document the impact of proposed changes on existing systems and processes. Develop and maintain comprehensive documentation related to business requirements, user stories, and system integrations. Conduct thorough testing of new features and functionalities to ensure they meet business requirements and quality standards. Provide ongoing support to end-users, addressing any issues or concerns that may arise. Stay up-to-date on industry trends and best practices related to business analysis and system integrations. Your Experience: Proven experience as a Technical Business Analyst or in a similar role, preferably within the e-commerce or supply chain industry. Demonstrated ability to gather and analyse complex business requirements and translate them into actionable user stories. Strong understanding of system integrations, particularly involving third-party software and iPaaS solutions. Previously owned technical documentation relating to integration data flows. Experience working in an Agile development environment, with a focus on delivering value iteratively. Excellent verbal and written communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels. Strong analytical and problem-solving skills, with a meticulous attention to detail. Ability to work independently and as part of a team, demonstrating initiative and proactiveness. Experience with data analysis and reporting tools is a plus. Role LocationAt Pet Circle we believe that collaboration and team connection is key for success. This role will be based in Sydney with a blended working arrangement of 3 days per week in our pet friendly offices and the remainder working from home (or the office, if you prefer!) Our working arrangements and your required office day are subject to change in line with business requirements.Why Join?We’re passionate about what we do and our love for pets is the centre of our why. Becoming a pawsome Pet Circler means you’re committed to help shape an entire industry - pretty exciting stuff! We’re a stable, innovative and low-ego group of people who relish challenges and aren’t afraid to do what’s right.Here’s what we stand for:We’re Better TogetherWe operate with Humble Hearts and Hungry MindsWe truly believe that Pets Matter; pets and pet parents always have a seat at our tableWe’re Instinctively Curious. AlwaysBelong at Pet CircleOur unique expertise unites us to achieve our goal of helping pet parents, pet better. We value diversity in all forms and perspectives, always. No matter your background, please apply if our roles ignite an excitement in you to bring your full self to work each day.
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