Job Description
The role will include (but not limited to):
* Be responsible for the Event Operations once BEOs are handed over from Event Sales Team;
* Responsible for overseeing the smooth operational running of social, wedding and corporate events;
* Ensure strong communication relationships with the Events Sales team;
* Required to perform duties in the restaurants in the absence of bookings for the events spaces;
* Support & provide training and development to the Food & Beverage team;
* Have a keen understanding of weddings, corporate and social events;
* Support the Food & Beverage Manager in managing labour costs in line with budgets & forecasts and
* Address & resolve all event-related guests’ grievances and escalate when required.
Qualifications
* Experience in a similar role within the hospitality industry is advantageous;
* Exceptional guest service skills and passion for delivering all event types to the highest standards;
* Well-developed planning and organisational skills;
* Effective team player and ability to manage your own time efficiently;
* You have to be a problem solver and have the ability to think on your feet to meet guests changing needs;
* High level of attention to detail and organisation and
* Highly developed interpersonal skills, with the proven ability to build effective relationships and communicate with a diverse range of people.
Additional Information
The Mercure brand is part of the Accor Group. As the global market leader, Accor Hotels offers a worldwide network of hospitality and tourism services, with a diverse portfolio of renowned brands. Just a few of the perks include:
* Ongoing Career and Professional Development Opportunities
* A Rewarding Work Environment
* Global Discounts on Hotel Accommodation & Food and Beverage
Click 'Apply' today to begin your journey with Accor Hotels.