We are empowered to make a positive difference for customers and communities. You’ll join a high-performing team focused on delivering great transaction banking products for small and medium businesses. Be supported to grow your career at NAB. As an Analyst, Tech Lounge Support, you will Provides technical support of all facets of the EUC, Wintel and software distribution services via on phone, email, chat function and via internal social media channels and in person Represents the service(s) across the organization. Accountable for the successful resolution of medium and low problems Understands the end-to-end (E2E) technical service(s) including dependent components and infrastructure Collaborates with Workplace SME’s\Architects to ensure that projects handed to Workplace are delivered in accordance with stated strategic and tactical objectives. Identifies opportunities to drive efficiency through automation Contribute to the tracking and reporting against agreed service KPIs, SLA’s, Service Health and the contractual obligations of 3rd party Service Providers. Drive continuous technical improvement to the service ensuring Security and Architectural standards are adhered to. Maintains a high level of knowledge relating to the nominated service including roadmaps, pre-release features and the 2nd level impacts when considering implementation in the NAB environment. Maintains knowledge and understanding of the wider Workplace portfolio and identifies opportunities to leverage complementary technologies to drive efficiency through effective consumption of existing toolsets. Key Skills And Experience 3+ years’ experience delivering workplace services in an enterprise environment. 3-5 years’ experience delivering technical support and development services to large scale enterprise deployments of SCCM and Intune. 1-3 years administering large scale Wintel environments with knowledge in software Experience (2+ years) experience delivering service in an enterprise ITIL environment Experience implementing and managing large scale upgrades in SCCM technologies and toolsets. Experience implementing and managing Base Operating Environments (BOE) and SOE Experience in AD support and implementation Proven experience in coordinating multiple stakeholders and 3rd parties to deliver successful outcomes in a time sensitive environment Inclusion and Diversity We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.We are committed to providing an environment where you can work your way. For details on the recruitment process, and accessibility, please visit www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.More focus on youWe are committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities. To learn more, visit the Benefits of Working at NAB page on our website.Join NAB If you think this role is the right fit for you, we invite you to apply. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.Australian or New Zealand citizenship or permanent residency status. Candidate screening and interviews may be conducted prior to the closing date of the job advert.