Company Overview
EXCEL Building Management is a leading provider of building management and concierge services to high-end residential and commercial strata title markets in Sydney.
We offer a range of in-house services, including building management and concierge services, and manage a large portfolio of high-profile clients based in Sydney.
Our greatest asset is our hand-selected team of professionals who are supported by a dedicated team at Head Office.
Job Summary
We are seeking passionate individuals who share our commitment to exceptional service for a long-term stable opportunity.
The role focuses on delivering industry-leading concierge services to residents of high-end Sydney-based apartment complexes.
Key Responsibilities:
* Provide 5-star service to all residents and guests, ensuring exceptional front desk experiences.
* Assist the Building Manager and Head Concierge with issues related to By-Laws, resident car park, reporting, and keys auditing.
* Monitor relevant movements of visitors, service providers, and goods throughout the building and immediate surrounds.
* Maintain databases, receive and respond to emails, telephone, and security intercom inquiries.
* Secure resident keys, security devices, parcels, and dry cleaning.
* Perform internal and external patrols.
* Complete incident reports when necessary and respond to emergencies.
* Ensure entry and lifts are tidy and presentable.
Shift Availability
We have a variety of shifts available, including morning, afternoon, and overnight options.
Requirements
* Fluency in Mandarin and English.
* Ability to build rapport with residents and cooperative relationships with the team.
* Front of house or customer service experience.
* Proven quality written and verbal communication skills.
* Computer literacy (use of Microsoft Word and Excel, email, and BuildingLink).
Additional Information
Applicants must be eligible to work in Australia and provide a Police Check upon being successful in the recruitment process.
Training is provided prior to the first shift.
Immediate start is available.