Job Title: ICT Support Engineer
We are seeking a skilled ICT Support Engineer to join our team at IVEGA GROUP PTY LTD. This is an exciting opportunity for a technical professional to provide first-line support for hardware, software, and network issues.
Key Responsibilities:
* Technical Support:
o Provide first-line support for hardware, software, and network issues.
o Troubleshoot and resolve technical problems promptly to minimize downtime.
* System Maintenance:
o Perform regular updates, backups, and system maintenance.
o Ensure antivirus and security patches are up to date.
* Network Administration:
o Monitor and maintain local area networks (LAN), wide area networks (WAN), and Wi-Fi connectivity.
o Assist in configuring and managing routers, switches, and firewalls.
* User Support:
o Respond to user inquiries, resolve issues, and provide training on IT tools and systems.
o Set up user accounts, permissions, and profiles for new employees.
* Documentation and Reporting:
o Maintain records of support requests, system updates, and resolved issues.
o Create and update technical documentation and user manuals.
* Equipment Management:
o Install and configure IT hardware such as computers, printers, and peripherals.
o Maintain inventory of IT equipment and ensure timely procurement of replacements.
* Escalation and Coordination:
o Escalate unresolved issues to higher-level support teams or vendors.
o Coordinate with third-party vendors for hardware repairs or software support.
Required Skills and Qualifications:
* Technical Expertise:
o Strong knowledge of Windows/Linux operating systems, Microsoft Office Suite, and common business applications.
o Familiarity with network troubleshooting tools and IT infrastructure.
o Experience with Active Directory, DNS, DHCP, and VPN configuration.
* Problem-Solving and Analytical Skills:
o Ability to diagnose and resolve technical issues efficiently.
o Strong attention to detail and logical thinking.
* Customer Service Skills:
o Excellent interpersonal and communication skills to interact with non-technical users.
o Patience and a customer-focused approach to handling support requests.
* Teamwork and Independence:
o Ability to work independently and as part of a team.
o Proactive attitude and willingness to learn new technologies.