Company Description Founded in the Queensland outback in 1920, Qantas has grown to be Australia's largest regional, domestic and international airline.Qantas has a range of subsidiary businesses that support the overall operations of the Group.The Qantas Group's main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic and international services.Job Description Challenge yourself in this ever changing, fast paced environment Take pride in delivering exceptional customer service Located at Alice Springs Airport Permanent part time opportunities As a Customer Service Agent, no two days are the same.You'll create a welcoming environment, so customers start their journey with us positively.This includes meeting and greeting customers, boarding and disembarking flights, assisting our special needs customers, marshalling in aircraft, problem solving, caring for our unaccompanied minors and providing information for customers.You'll have – Ability to work a 7-day rotational shift roster covering a 24/7 operation Recent face to face customer service experience within the hospitality, tourism or other customer focused industries A passion for customer service with a proactive 'can do' attitude A proven ability to manage and diffuse difficult situations Well-developed problem solving skills and able to follow through to resolution A strong communicator, and listener Ability to work both in a team environment and independently Ability to adapt to an ever changing, fast paced operational environment Compassion and empathy for special needs customers Exceptional grooming and personal presentation Ability to successfully complete a Pre-Employment Medical This role is located in Alice Springs so you must be located in the area and have suitable work rights to perform the role.Why Qantas? You'll join a team where creativity and passion are encouraged.Our people come together to allow us to dream big and deliver successfully.There are many different opportunities across our team, which means you'll be able to grow both personally and professionally at Qantas.Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time.The Qantas employee benefits program offers amazing benefits that extend well beyond travel.We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends.We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave.We'll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment.We'll support your wellbeing: Whether it's learning to better support your own and others' mental health.Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.If you're ready to step into a culture that will challenge and excite you, submit an application and let's explore how we go places together.#J-18808-Ljbffr