Job Title: Field Technician
We are seeking a skilled and experienced Field Technician to join our team.
The successful candidate will be responsible for performing on-site installations, maintenance, and repairs of various hardware and systems to ensure optimal functionality for our customers.
Key Responsibilities:
* Support of end user computing infrastructure including desktops, laptops, monitors, printers, Skype/MS Teams telephony, end user peripherals, and other devices.
* Providing touch services to support issues related to Wintel, Networking, Storage, Audio Visual Systems, Video Conferencing facilities, and other devices.
* Coordinate activities with other suppliers to resolve incidents or service requests.
* Provide support for controlled shutdown and activities that affect computer rooms.
* Assist with end user configuration of new MFDs or additional printing peripherals.
* Facilitate access for approved external personnel to site computer rooms subject to restricted access at company sites.
Additional Responsibilities:
* Perform site computer or server room physical and environmental checks.
* Reboot or power cycle devices.
* Provide IT supplier escort or onsite assistance to support teams for incident diagnosis resolution or service requests.
* Provide desktop related hardware and software break-fix and support.
* Diagnose and correct malfunctions and failures of equipment installed at designated service location sites using designated support methods.
* Desktop assistance for supported software and hardware components including operating systems.
* Second line resolution of generic desktop application incidents including Operating System, Microsoft Office applications, email applications, and desktop related internet issues.
* Hardware support - first level problem diagnosis for desk and laptop hardware and associated peripherals where the call cannot be confirmed as hardware failure by Service desk.
About Us:
Zone IT Solutions is an Australia-based Recruitment Company. We specialize in Digital, ERP, and larger IT Services. We offer flexible, efficient, and collaborative solutions to any organization that requires IT expertise. Our agile, agnostic, and flexible solutions will help you source the IT expertise you need. We are an equal opportunity employer and welcome applicants from a diverse range of backgrounds.