Generous salary packaging - up to $18,550 per annum tax freeBring your customer service skills to Retirement LivingOpportunity to be a part of Australia's Largest NFP Aged Care providerAbout the RoleAn exciting opportunity has arisen for a Retirement Village Manager to manage our Riverwood Retirement Living in West Albury.This role will be responsible for managing operations and sales of the Retirement Village to achieve high levels of resident satisfaction and meet agreed occupancy targets.You will liaise with relevant stakeholders to ensure operations deliver an exceptional resident experience and that business management systems and processes are maintained consistently and in compliance with Bolton Clarke policies.You will be active in promoting a strong customer focus culture, positive relations, and brand recognition in the community.Key activities:Resident satisfaction and experience by delivering social activities and eventsManage engagement of residents and the Resident Committee to optimise resident empowerment and satisfactionLead and coordinate Retirement Village operations ensuring compliance with the Retirement Villages Act, Code of Conduct, and Accreditation standardsManage budget, resource planning, and strategy for the VillageSupport the sales process to ensure agreed sales and occupancy targets are managed, optimised, and achievedWorking collaboratively with the Strata Committee regarding the operation and maintenance of the villageAbout YouGenuine passion for engaging the retirement living communityDemonstrated management experience in a similar role within retirement living, business, hospitality, finance, property management, or health sectorSales experience in property or other Business to Customer environment with an ability to build strong client relationships to achieve and exceed sales targetsDemonstrated ability to work with legislation.A sound understanding of the Retirement Village Act would be highly regardedProven customer-centric philosophy combined with an ability to "get things done"Strong written and verbal communication including demonstrated problem-solving skillsBudgeting and reporting experienceExperience in Strata Management highly desirableWhy work for Bolton Clarke?Bolton Clarke is Australia's largest independent, not-for-profit aged care provider shaping the future of positive ageing.With RSL Queensland and the Royal District Nursing Service at the heart of our DNA, we have been caring for Australians since 1885.Today, our exceptional teams support more than 130,000 people to live independently at home and across our 43 retirement living communities and 88 residential aged care homes.Everything we do is dedicated to enabling, celebrating, and supporting older Australians to live and age positively.In addition, we offer:Competitive base salary + $15,900 Salary packaging + $2,650 meal and entertainment allowanceReimbursement of $0.88 per/km you travel when using your own vehicle.Health Insurance discounts with MedibankDiscount on selected car dealershipsFitness Passport ProgramGenerous Employee referral programFree Flu VaccinationsEmployee Assistance ProgramTravel and Flight benefitsHow to apply:Follow the link to "apply now", or if you have further queries, contact Talent Acquisition Team at #J-18808-Ljbffr