About the Role
The Customer Activation Manager is responsible for generating and managing innovative, safe and diverse work type activities for Workskil Australia customers to enhance their chances of securing sustainable employment. Reporting to the State Manager, the Customer Activation Manager will partner with various stakeholders in order to establish and manage a range of activities to enable our customers to meet their annual activity requirements and build capability and motivation.
The successful candidate will manage the delivery of ongoing work experience activities by taking into consideration the local labour market and skills in demand, conducting WH&S risk assessments, liaising with our Central Legal team to provide instructions and recommendations, and negotiating payment arrangements and budgets. The Customer Activation Manager will work closely with Regional Account Manager and Site Staff to ensure they have up to date knowledge of current activity options, and develop strategies to obtain mutually beneficial outcomes.
This role is being offered on a full time, ongoing basis at our Bunbury or Busselton site.
About You
To be successful in the role you will be able to:
1. Demonstrate high level of interpersonal skills;
2. Demonstrate your ability to work effectively with a culturally diverse range of clients, employers and staff;
3. Maintain up to date knowledge of the labour market, suitable local employers and trends in employment that are relevant to Workskil Australia’s caseload;
4. Liaise extensively with various stakeholders in order to establish a range of activities to enable Workskil Australia’s customers to meet their annual activity requirements or generally build capability and motivation;
5. Prove your experience in creating employment pathway opportunities;
6. Demonstrate your ability to read reports and use that data to identify performance and compliance issues;
7. Demonstrate strong skills in data entry, ability to use the Microsoft Office suite and ability to type (minimum 30 words per minute); and
8. Demonstrate your ability to read, interpret and apply both corporate and operational policy and procedure work within a quality management system.
You will also be required to:
9. Hold a current driver’s licence;
10. have a good understanding of WHS practices;
11. Have a minimum of one years experience in a management role;
12. Have a minimum of two years experience in Employment Services; and
13. Have a minimum Certificate IV in Employment Services or Career Development and have completed three 3 WHS Modules from Certificate IV in WHS.