The ClientLira Cleaning Service is a professional cleaning hospitality services business in Cairns city. They are looking for an experienced Hospitality Manager join their growing team.The RoleThis is a full time position with an annual salary between $70,000 to $80,000 depending on experience plus superannuation. The role is based in Cairns North in Far North Queensland.ResponsibilitiesPlanning and coordinating cleaning services for special functions, sporting events, and entertainment activitiesOverseeing housekeeping operations and supervising cleaning staff to ensure high standards of cleanliness and hygieneManaging reservations and coordinating cleaning schedules based on client bookings and specific requirementsEnsuring compliance with health and safety regulations, workplace safety, hygiene, and infection control standardsMonitoring cleaning quality and conducting inspections to ensure all services meet high standards in presentation and hygieneSupervising and training staff, hiring, and overseeing cleaning personnel to maintain professionalism and efficiencyDeveloping cleaning protocols and best practices for housekeeping and deep cleaning servicesInventory and supply management, monitoring stock levels of cleaning products and equipmentManaging client relationships, handling customer inquiries, complaints, and satisfaction surveysEnsuring compliance with liquor, gaming, health, and workplace safety laws in cleaning operations for hospitality venuesBudget and cost control, managing operational costs including staffing, supplies, and equipment maintenanceScheduling and workforce planning, allocating cleaning staff for various shifts and peak timesImplementing sustainability initiatives, introducing eco-friendly cleaning products and waste management strategiesCrisis and risk management, developing response plans for emergencies like spills, contamination risks, or unexpected service disruptionsRequirementsA bachelor's degree in hospitality management or a related field is preferredAt least 4 years of experience in the hospitality industry, with a focus on hospitality and cleaning operations managementAt least 4 years of experience in housekeeping and facility maintenanceAt least 4 years of experience to lead and manage a team, including hiring, training, and performance evaluationAt least 4 years of experience in budgeting, financial planning, and cost controlStrong commitment to delivering exceptional customer serviceExceptional organizational and planning skills, especially related to events and daily operations.Excellent verbal and written communication abilitiesAbility to identify and resolve issues efficiently and effectivelyFamiliarity with cleaning and hospitality industry software systems
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