Career Area
Product Support
Job Description
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
As a Product Service Engineer at Caterpillar, the successful candidate will be responsible for providing continuous support and technical guidance to Customer and Dealer personnel.
Product Service Engineers are responsible for assisting, identifying and correcting product deficiencies, improving product design and adapting improvements to product in the assigned area.
Part of your role will be to keep Engineering, other Service Engineering management personnel, and the dealer organisation appraised of activities and/or status of product problems. They perform these functions by preparing Failure Analysis, Summary Reports, and reviewing Problem Lists.
Your Main Responsibilities Will Include
* Field Follow and support for New Product Introduction
* Responsible for identifying and correcting product deficiencies, improving product design and adapting improvements to product in the assigned area of responsibility using the CPI and DSN processes.
* Maintain technical liaison between Caterpillar and Dealers utilising the Caterpillar DSN system.
* Prepare Failure Analysis, Summary Reports, initiate & review Problem Lists, and inform appropriate persons on problem solution.
* When a product problem is solved, initiate a Technical Information Bulletin, Service Magazine or Service Letter to notify field and dealer personnel, and provide a basis for publication to dealers.
* This position will include travel to Customer mine sites for field follow and investigation.
Key Skills Required
* Customer Focus
* Data Gathering & Analysis Service Excellence
* Consulting
* Effective Communications
* Problem Solving
* Relationship Management
* Technical Excellence
Top candidates will also have:
* Strong Electrical and/or Mechanical aptitude, from a degree or trade background.
* Strong background in machine Electrical and/or Mechanical knowledge would be desired.
* Excellent communicator with technical clients, good interpersonal skills and the ability to influence and motivate others.
* Engineering or manufacturing background plus familiarity with materials, equipment and processes.
* College or university degree or equivalent experience.
Additional Information
* The primary location for this position is Burnie, Australia.
* Relocation or work visa sponsorship are not available for this position.
* Working environment – office based position.
* 20-25% Travel – domestic and international.
Posting Dates
March 13, 2025 - March 30, 2025
Caterpillar is an Equal Opportunity Employer (EEO).
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