Front Office & Guest Services (Hospitality & Tourism)Hotel TOTTO, in the heart of Wollongong, is part of EVT, a proudly Australian-owned company with over 100 years’ experience in hospitality, entertainment and leisure in Australian & New Zealand. Our hotels stretch from Sydney to Queenstown to Perth and each is locally inspired, just like our team, our customers and you. We’re for making the day better. We include. We nurture talent and promote internally.After a recent refurbishment and opening, we are hiring casual Guest Service Agents to join the Front Office team. Our GSAs are the first friendly face everyone is greeted by at Hotel TOTTO, Wollongong. You’ll be the ultimate guest service agent, brand ambassador and go-to for our guests, handling admin and providing real local advice. If you’re energetic, empowered, optimistic and come with a can-do attitude you’ll be a great fit. What will your day look like? Here are a few examples:Manage arrivals and departures of everyone visiting our hotelProvide exceptional guest service by responding to guest requests efficiently and courteouslyMaintain a high level of professionalism and accuracy with all accounting functionsCommunicate with housekeeping, reservations and maintenance departments to ensure all guest requests and needs are metActively resolve guest issues and challenges presented on shiftAssist Food and Beverage - taking orders, serving food, making coffeePay Rates - as per Hospitality Industry General Award:Monday to Friday - $31.09 per hourSaturday - $37.31 per hourSunday - $43.52 per hourEvening Loading to go on top of the above rates after 7pmSkills & ExperienceMust be available for shift work, 7am-3pm and or 3pm-11pm including weekends and any shorter shifts in between these hours.Impeccable grooming and presentationExcellent organisation, time management and multitaskingComfortable with problem solving and resolutionExperience in a similar role is preferredBarista experience preferred but not necessary - must be willing to learnIf you’re interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts.Your application will include the following questions:How many years' experience do you have as a guest services agent?Which of the following statements best describes your right to work in Australia?Do you have experience in administration?Are you available to work on a rotating roster?How many years of accounting experience do you have?Do you have professional housekeeping experience?Do you have customer service experience?Which of the following types of coffee do you have experience preparing?
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