The Company Our client a leader in the construction & property industry has been around for 45 years and has expanded from one home building company into a market-leading group with over 20 companies.
With over 1500 staff Australia wide and 100 in the Tech team.
The Role Working within the Service Delivery team, the purpose of the Service Desk Analyst is to undertake the daily operations of the IT Service Desk function.
This position is required to deliver 1st and 2nd level onsite and remote IT assistance while also providing prompt and exceptional service to all staff of our client.
What you will do - Provide Level 1 & 2 Onsite support to users and remotely.
- Imaging Hardware/Devices.- Password resets and user creaton.
- On the phone & Email Support.
What you will bring Excellent communication skills and demonstrable customer service skills.
Excellent problem-solving skills.
Experience in a large complex technical environment.
Excellent time management and prioritisation skills.
Ability to manage multiple problems at once and priorities issues.
Strong customer service focus.
Strong understanding of the Standard Operating Environment (SOE).
Excellent PC hardware and software troubleshooting skills.
Extensive knowledge of Microsoft Windows 10, Active Directory, Exchange and the Office365 suite of applications.
How to Apply Please apply via this ad or reach out to ******