Claims Officer - MotorQBE Insurance Paramatta, AustraliaPrimary DetailsTime Type: Full timeWorker Type: EmployeeLocation: ParramattaType: Full time, Fixed Term Contract (12 Months)The opportunityWe have exciting opportunities for a Motor Claims Officer to join our friendly and knowledgeable team based within our Parramatta office. With a focus on team collaboration and our #QBEDNA this role is a great opportunity for someone looking to take the next step in their career with full training provided.Your new roleProvide an exceptional operational and customer service experience for diverse internal and external stakeholders including our customers, brokers, organisations, and partnershipsManage motor claims in line with set procedures and policies, ensuring that claims are documented correctly, and resolved with a prompt and effective outcomeDeliver high quality customer service and develop a good working relationship with all customers and service providersManage motor claims using the appropriate external and internal specialists to achieve the settlement outcome efficiently and effectivelyEnhance and develop your own technical expertise with guidance and participate in professional development and training where requiredAbout youPrevious experience in motor or general insurance claims is advantageous but not essentialStrong customer service skills with a highly empathetic approachA passion for making a difference and helping people in their time of needAn engaging and courteous phone manner with the ability to type and talk concurrentlyAbility to handle multiple and competing tasks to meet customer needsExcellent organisational skills with the ability to critically assess and analyse tasksAbout QBEWe're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner. Our people will be at the centre of our success. We're proud to work together, and encourage each other to enable resilience for our customers, our environment, our economies and our communities.Benefits'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balanceOur 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice12 weeks' gender-equal flexible leave for all new parents, including paid superThe ability to maximise retirement savings through voluntary super contributions and company matchingIncome protection insurance & reimbursed Death and Total Permanent Disability insurance premiumsAdditional leave and support through QBE's Family Domestic Violence First Responder NetworkDiscounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partnersRewards & Recognition2021 LinkedIn Top Employer & HRD Employer of Choice2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR AwardsAustralian Workplace Equality Index (AWEI) Platinum Employer since 2022Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduatesTop 20 Workplaces for Dads in 2019 and 2020Family First accredited employer since 2021Apply nowClick APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.comSkills:Case Management, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Detail-Oriented, Insurance Policies, Intentional collaboration, Managing performance, Prioritization, Problem Solving, Risk Assessments, Standards ComplianceEqual Employment Opportunity:QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
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