About us
Harrison Motoring Group is a family-owned automotive group in the Western Suburbs of Melbourne. We pride ourselves on our professionalism, expertise, and service. Our fun and friendly atmosphere has led to us becoming a multiple award-winning group, with a focus on great customer service and staff retention.
We are on the lookout for a new Service Adviser, with options to work at either of our locations Caroline Springs or Melton at our multi-franchise dealerships.
Previous experience is preferred but not essential; training will be offered for the right candidate.
In this role you will:
* Be the main point of contact for customers throughout their service.
* Welcome customers into the service department on the day of their service.
* Complete training in reception processes, booking procedures, and invoicing.
* Acquire knowledge of our manufacturer service options and processes.
* Communicate with colleagues to schedule and complete the necessary repairs.
* Prepare repair orders and invoices.
* Update customer database as required.
* Communicate with customers providing information and time-frames regarding their vehicles.
The ideal candidate will have:
* Previous experience in a Service Adviser role.
* Basic experience in customer service and developed communication skills.
* Capable IT skills and the ability to work with multiple programs.
* Confidence dealing with customers.
* The ability to work in and support a busy, diligent team.
* The ability to prioritise and seek assistance where necessary.
* A current, valid driver’s license.
* Kia, Isuzu, Hyundai, and Suzuki experience will be highly regarded.
More about the benefits:
* On-the-job training.
* Factory training where appropriate.
* Modern dealership and showroom facilities.
* Respectful and supportive working culture.
* Individual and team incentive programs (as appropriate).
* Company vehicle (as appropriate).
To apply, please submit your CV through Seek. Only shortlisted applicants will be contacted.
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