Job SummaryThe Disability Gateway is a national program that assists people with disability, their families, and carers to locate and access services across Australia. As our Community Services Consultant for the Disability Gateway, you will be the first point of contact for clients seeking support with information, services, and support.We are looking for a compassionate person with a genuine desire to help others. You will have the ability to engage with different clients, each with unique enquiries. We are looking for an individual who can turn a challenging enquiry into a positive experience where the client instantly feels heard and understood.About the RoleConduct intake and referral support while providing a calming and informative customer experience.Perform thorough research within KPI duration to connect clients with validated information.Identify risks and vulnerabilities and connect callers to appropriate services or provide relevant information.Assist callers in navigating government funding systems (e.g., NDIS, My Aged Care).Our BenefitsSalary benefits - You can package up to $15,900 pa of your pre-tax salary to pay for everyday expenses before income tax is calculated, meaning you take home even more pay.Motor vehicle packaging options – to suit your lifestyle.Work/Life Balance - Flexible work arrangements including hybrid home/office work arrangements, 1 accrued day off a month for full-time employees.Recognition and Reward – Sector competitive remuneration, various recognition programs and access to long service leave after 5 years.Wellness - Fitness passport + Employee Assistance Program + opportunity to purchase additional leave.Professional development – We tailor career development opportunities to all employees and volunteers for career enrichment, fulfilment, and growth.Our Reconciliation Commitment – First Nations employees have access to cultural and ceremonial leave, as well as the option to be a voice on our First Nations Staff Reference Group & RAP working group and have the opportunity for cultural and professional development that supports career pathways.Skills & ExperienceCertificate III or IV, or a Diploma in aged care, community care, disability services, community services, or related fields such as psychology, counselling, mental health, or social work is highly advantageous.Excellent verbal and written communication skills.Knowledge of the sector and familiarity with Australian government funding bodies (e.g., NDIS, My Aged Care, child and family services) is beneficial.Customer service experience, particularly in phone-based roles or call centres, is preferable.High level of emotional regulation and agility, along with compassion and a commitment to diversity and inclusion.Technologically savvy with the ability to navigate multiple computer systems and multitask effectively in high-stress situations.Strong multitasking abilities and a focus on the task at hand.Inquisitive and eager to learn more about available services and programs.