Key Responsibilities:
* Operate and monitor CCTV cameras and other surveillance systems to detect and prevent theft, fraud, and other illegal activities within retail environments.
* Conduct regular patrols of retail stores, including sales floors, storage areas, and external perimeters, to deter potential theft and ensure the safety of customers and staff.
* Investigate suspicious activities, incidents of theft, and other security breaches by reviewing surveillance footage, interviewing witnesses, and gathering evidence.
* Detain individuals caught stealing or attempting to steal merchandise, following legal procedures and protocols for handling suspects until law enforcement arrives.
* Implement strategies and best practices to minimize losses due to theft, fraud, and other security risks, including educating staff on loss prevention techniques.
* Work closely with local police and other law enforcement agencies to report incidents, provide evidence, and support investigations related to retail crime.
* Maintain accurate and detailed records of all incidents, including writing reports on thefts, suspicious activities, and other security concerns.
* Provide training to retail staff on security protocols, theft prevention, and how to handle incidents, ensuring that all employees are aware of the store’s loss prevention policies.
* Assist customers in a friendly and professional manner while remaining vigilant to any potential security risks, ensuring a safe shopping environment.
* Ensure that the store complies with all legal and regulatory requirements related to security and loss prevention, including data protection and privacy laws.
Education: High school diploma or GED is typically required. An associate or bachelor’s degree in criminal justice, security management, or a related field is advantageous.
Certifications:
* Cert I & II in Security Operation (mandatory required)
* Loss Prevention Qualified (LPQ) and Loss Prevention Certified (LPC) from relevant organizations.
Requirements:
* WA security officers license required.
* Work Location: Local to Geraldton, WA.
Experience:
* Relevant work experience in security, law enforcement, or related fields.
* Customer service experience (helpful).
* Direct experience in loss prevention, including surveillance systems and investigation procedures (highly preferred).
Physical and Personal Requirements:
* Physical fitness (for patrolling or responding to incidents).
* Understanding of relevant laws and regulations.
* High level of integrity and ethical standards.
Additional Considerations:
* Background checks (often required).
* Possible licensing or permits depending on the region.
Skills:
* Verbal and written communication skills.
* Ability to build rapport and trust with clients.
* Familiarity with security technology (e.g., surveillance systems).
* Attention to detail.
* Strong time management and ability to prioritize.
* Ability to use Microsoft Office suite of programs and other computer systems for record-keeping.
* Excellent problem solving and conflict management skills.
* Ability to work as part of a team and maintain good working relationships.
Job Type: Full-time
Pay: $74,700.00 per year
Benefits:
* Professional development assistance
Schedule:
* 10 hour shift
* 8 hour shift
* Day shift
Supplementary Pay:
* Penalty rates
Ability to commute/relocate:
* Geraldton, WA 6530: Reliably commute or planning to relocate before starting work (Required)
Experience:
* Protective & Security Occupations: 1 year (Preferred)
Licence/Certification:
* Security Officer License? (Required)
Work Authorisation:
* Australia (Preferred)
Work Location: In person
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