The Company:
Novari Collective is a long standing and highly regarded property styling and interior design brand in Sydney and Melbourne. Our expert team works closely with leading real estate agents and property vendors to create bespoke property styling solutions that result in successful sale campaigns. Novari is seeking a Styling Administration Assistant to provide accurate and professional administrative support to our property styling team based in Braeside.
Key Responsibilities:
* Provide exceptional customer service
* Assist clients with quote acceptance and payment
* Organising and tracking job files in a timely manner
* Ensure all internal paperwork is accurate and timely
* Monitor and respond to web enquiries
* Answer incoming calls, monitor and action voice messages
* Greet visitors to the office
* Prepare and distribute promotional material as requested by Senior Stylists
* Organise internal office events such as birthdays, farewells and service awards
* Ensure the office is kept tidy and clean
* All other duties as reasonably required that you are skilled and capable of performing
* Monitor and respond to client feedback and reviews
Key Selection Criteria:
* Minimum 1 year experience in an administrative support role. Property Styling experience highly regarded
* Proficient with MS Office 365, including intermediate to advanced Excel skills
* Communicates in a professional and courteous manner that best suits customer’s needs
* Highly motivated to exceed internal and external customer expectations
* Strong attention to detail
* Promptly responds to customer feedback and drives quick resolution
* Conveys a professional and positive manner when interacting with customers and other external parties
* Able to work under time constraints and be prepared to be flexible to meet the changing needs of the business on a daily basis
* Continually focused on self-improvement and influences others to ensure quality standards are met
* Communicates key information to the right people in a timely and succinct manner
* Supports change and continual improvements
* Proactively develops solutions to problems or difficulties
* Shares own ideas and values the ideas and opinions of others
* Teamwork oriented, collaborates to solve problems and recognises the impact of behaviour and actions on others
* Proactively helps others and offers assistance whenever possible