Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
What you’ll do
As a Product Support Engineer, you will be responsible for verifying, investigating and fixing product configurations, code bugs, user access, product functionality issues of one or more products within Decision Management Product Suite within SLA’s. You will be responsible for supporting multiple applications after core release is delivered in all higher environments across multiple geographic cloud regions. Product Support Engineer will partner with other Product Support Engineers, developers, configuration managers, network engineers and stakeholders to triage, troubleshoot and provide necessary resolution steps in above mentioned environments.
You will also participate in weekly Product Support ticket reviews with internal stakeholders and Decision Management core team. You will be responsible for troubleshooting by accessing/reviewing logs, file archives, production support applications like ELK, Logstash, Kibana,Splunk, App Dynamics etc. You will also be participating in the development of code for J2EE software Applications. Coordinating with Development, Product Owners, Configuration Management and QA to follow through ticket resolution, testing deployment of fixes into higher environments is also one of the key responsibilities of this role.
What experience you need
* Bachelor's degree in computer science, information technology or equivalent with relevant 3+ years of industry experience
* OR Master’s degree in computer science, information technology or equivalent and 2--3 years of industry experience
* Strong technical experience working with FTP (Preferably Globalscape) application, logs, configuration, coding and troubleshooting.
* Strong troubleshooting and debugging skills
* Comprehends and gains competency with multiple Decision Management Products/services
* Good understanding of Java coding fundamentals and open source technologies.
* Desire to keep application knowledge current
* Excellent verbal and written communication skills
* Strong team player works with stakeholders, internal teams, peers and management professionally.
* Experience using tools such as Datadog, Elk, Logstash, Kibana, Splunk, AppDynamics etc.; Java, J2EE, REST, XML, SQL, JDBC, JSF, Angular, Web services, JUnit; JIRA, Service Desk; Eclipse, Jenkins, Go-CD, Maven; Git/stash; Tomcat, Spring; Cloud technology / AWS, Windows
What could set you apart
* Ability to verify issues by testing in higher environments, be on-call support for Production Incidents as needed.
* Should be able to understand development code for debugging purposes when needed.
* Familiarity with support ticketing system (Servicenow) and SLA’s
* An ability to work proactive
We believe that when we’re at our best, we can do our best. Equifax offers policies and programs that support our employees’ financial and personal wellbeing with additional leave days, hybrid working environment, employee assistance program and organizational growth potential through our online learning platform with guided career tracks.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
Who is Equifax?
At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.
We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.
Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.