At Youi, we are growing, and we need driven individuals to join our team and deliver awesome customer service. As a Client Services Advisor, you'll be ensuring our customers get the exceptional service they deserve. Whether it's handling inquiries or managing policy updates, you'll be the face of our customer-centric approach. Plus, if you thrive in a sales-focused and reward driven environment, this role is perfect for you.
The Role:
As a Client Services Advisor, your purpose will be to provide outstanding service to our new and existing clients. You'll listen to what our customers need and offer personalised insurance policies that fit their unique requirements. Each day brings new challenges and exciting opportunities, making your journey with Youi anything but mundane. This is a role that have a strong focus on sales and offers the opportunity to build a career with one of Australia’s top Insurance companies.
Responsibilities:
* Amend existing policies
* Promote the perks of our products and services to current and new customers
* Actively listen and tailor policies to meet customer needs
* Work towards sales and performance targets
A Bit About You:
We're after go-getters who bring their best every day. Whether you're a seasoned customer service pro or new to the game and looking for a challenge, we want to hear from you. Don't worry if you don't check every box – enthusiasm and a can-do attitude go a long way here.
* Passionate about delivering exceptional customer experiences
* Outstanding communication skills
* Driven to succeed in a sales-focused role
* Adaptable and eager to learn
* Confident and positive attitude
What Will You Get in Return?
* 22 Days Annual Leave, plus volunteer leave and yearly Salary Reviews
* Paid induction training and ongoing career development
* Onsite Barber, Brow Bar, and Massage Therapist
* Games Room and free use of the Youi Bicycle Fleet
* Boxing, Pilates, HIIT & Strength, Yoga, Run/Walk Club, and Mindfulness classes
* Free Skin Checks, Flu Jabs, and Wealth Mastery Sessions
* Onsite Car Detailing Service
* Discounted Insurance Products
* Great Work-Life Balance with set start and finish times
* Casual Dress Code
Why Youi?
At Youi, we balance professionalism with a healthy dose of fun. We take our business seriously but not ourselves. Join us at our state-of-the-art Sunshine Coast HQ and experience a workplace where authenticity and diversity are celebrated, and innovation is encouraged. Come be a part of our success story – apply now!