Primary Location: VIC - Frankston South Job Description Summary Full Time opportunity for the Peninsula Link Control Room in Frankston South.About the Role Service Stream is an equal opportunity ASX-listed business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries.We keep communities connected.We are hiring a Full Time Traffic Control Room Operator for the Peninsula Link Control Room in Frankston South.Peninsula Link is a 27km, freeway standard, dual carriageway facility with interchanges and grade separations extending from the Mornington Peninsula Freeway and EastLink Interchange.In this role, you will provide control room operations through 24-hour monitoring to ensure that the asset remains free of hazards and that the customer experience is maintained through the flow of traffic and minimisation of disruption.You will also play a key role in the monitoring and response to all critical ITS systems.Key Responsibilities Perform duties of the Control Room Operator in the 24-hour 7-day week operation of the control room when on roster.Monitor the asset and identify congestion, using the correct surveillance systems.Provide a professional level of customer service to the client with regard to daily operations and incident management.Initiate incident and emergency response processes in accordance with procedures and rosters, ensuring that all incidents are responded to in accordance with contract requirements.Report and document all incidents, accidents, complaints, and equipment failures.Assist the Control Room Manager in executing operations activities in compliance with procedures.Actively monitor and respond to alarms associated with the ITS.Identify assets that require corrective maintenance and initiate processes in accordance with operating guidelines.Participate in the response to unplanned incidents.Proactively manage lane availability compliance.Proactively manage all relevant KPIs for the Peninsula Link Control Room.Manage the Afterhours Hazardous call for VRMC. About You Our ideal candidate will have: Minimum three years' experience in a similar role (Traffic Management or Control Room Environment).Ability to undertake control room duties in accordance with the Freeway Operations Manual and supporting processes.Ability to proactively raise any opportunities to improve control room operations, customer service, and road safety.Current Driver's Licence.Current First Aid certification (desirable).Experience with Microsoft Office suite (Word, Excel, PowerPoint, Outlook).Good written and verbal communication skills. How To Apply Please submit your interest using the apply button, where you will be directed to create a profile on our system.We celebrate diversity at Service Stream and welcome applications from people who identify as Aboriginal and/or Torres Strait Islander, people with a disability or neurodivergence, and those from LGBTIQA+, Veteran, or other diverse groups.Feel free to email for any inquiries on how we can best support you with reasonable adjustments to the recruitment process.A designated person will contact you regarding your inquiry.Service Stream does not accept any unsolicited resume referrals from external Recruitment or Labour Hire Companies.Department: Field Services How to Apply: If this sounds like you, apply now to the Service Stream Recruitment Team via the online application button.#J-18808-Ljbffr