For nearly a century, William Adams has stood out as a Caterpillar Dealer.
Collaborating with Caterpillar, we have been there for our customers - offering and servicing top-tier equipment worldwide, from land to sea, in construction, mining, and industry.
We lead the way with exceptional products, unparalleled product support, and most importantly, our people.
About the Opportunity
We are currently seeking a Connectivity Solutions Coordinator for a 12-month contract.
You will play a pivotal role in ensuring seamless asset connectivity for our customers.
By managing telematics subscriptions, working closely with various teams, and maintaining compliance with data governance policies, you will contribute directly to delivering outstanding equipment management, productivity, and safety services.
Your Key Responsibilities:
* Coordinate and activate telematics and service subscriptions while prioritizing customer satisfaction and financial alignment.
* Collaborate with Customer Solutions, sales, and support teams to maintain relevant subscription offerings.
* Promote and uphold Caterpillar Data Governance policies and secure digital authorizations for connectivity.
* Respond to inquiries, resolve technical issues, and provide accurate quotations and invoicing.
* Stay up-to-date on new offerings and identify process improvements to enhance efficiency.
About You
To succeed in this role, you will ideally possess:
* Exceptional customer service and communication skills.
* Proficiency in Microsoft Office and data management systems.
* Strong organizational and problem-solving abilities.
* A proactive, team-oriented individual who thrives in a fast-paced environment.
Why Work with Us?
At William Adams, our people's safety, health, and wellbeing genuinely matter to us.
We foster a supportive and welcoming culture, striving to create an engaged, diverse, and inclusive team.
It's more than just a job; we commit to recognizing and rewarding you, as well as providing ongoing career and development opportunities to help you thrive and succeed.
We offer a competitive salary package, including annual salary reviews, and access to exclusive discounts through The Hub, featuring partnerships with over 470 retailers such as JB HI-FI, Woolworths, Flight Centre, and more.