Customer Request Administrator - Maintenance
Please note this position is in Hastings and full time in the office.
MUST HOLD FULL AUSTRALIAN WORKING RIGHTS
Overview:
The Customer Request Administrator is responsible for managing city maintenance
requests, acting as the first point of contact for customer inquiries, and ensuring that
requests are allocated to the appropriate departments. This role involves tracking and
processing requests efficiently, maintaining accurate records, and collaborating with other
teams to ensure timely resolution and a high level of customer satisfaction.
Key Responsibilities:
• Request Management: Process incoming road maintenance requests via phone, email,
and online systems, assigning them to the appropriate department or personnel.
• Customer Communication: Serve as a liaison for public inquiries, providing status
updates, and closing the feedback loop to ensure customer satisfaction.
• Record Keeping: Maintain accurate records of all service requests, ensuring data
integrity in tracking and reporting systems.
• Collaboration: Work closely with internal teams, contractors, and other stakeholders
to resolve requests promptly and improve response times.
Qualifications:
• At least 2-3 years of experience in a customer service or administrative role,
preferably within public infrastructure or road maintenance.
• Strong organizational skills, with a keen attention to detail.
• Proficiency in customer relationship management (CRM)
• Excellent communication skills for interacting with both customers and internal
teams.
• Ability to handle multiple tasks efficiently in a fast-paced environment.
Desired Skills:
• Familiarity with road maintenance processes or public service frameworks highly regarded.
• Experience with database management and reporting tools.
MUST HOLD FULL AUSTRALIAN WORKING RIGHTS
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.