We are seeking a new talent to join the team, where you can collaborate in client-critical business application delivery and support.
Application Support provides the capability to Operate, Run, and Support Applications in scope.
Where incidents and problems occur, the goal is to work collaboratively with the client's Application teams to address the root cause and restore services as soon as possible.
Application Support Services manage the application in Production (Prod) but will include DevTest and PreProd where required.Key Responsibilities:Act as a software assessor, providing a dynamic service to identify and solve issues within multiple components of critical business systems.Perform independently and become a Subject Matter Expert (SME).Actively participate and contribute to team discussions, as well as provide solutions to work-related problems.Be proficient in Business Intelligence, Cognos BI, and Cognos Reports Technologies.Manage On-premises and Cloud Hosting, Capacity Management, and Monitoring.Collaborate with cross-functional teams to troubleshoot and resolve application issues.Perform root cause analysis and implement corrective actions.Develop and maintain technical documentation.Conduct thorough analysis of system performance and recommend enhancements.Participate in on-call rotation to provide 24/7 support.Identify opportunities for process improvement and automation.Monitor the performance of all applications, Infrastructure and their associated Data Services, utilising available tools.Serve as subject matter advisor for supported applications for the team.Adhere to the client's IT Delivery Standards, procedures, and runbooks for supporting Applications where applicable.Perform continuous improvement activities.Release and Deployment Management:Stay updated with industry trends and emerging technologies to optimize application support.Job Qualifications (Must Have Skills):Configuration management.Job Qualifications (Preferred Skills):Understanding of AWS and/or Azure cloud platforms.Understanding of application monitoring tools and technologies.Ability to quickly develop prototypes and proof of concepts.Must be an Australian Citizen, and a security clearance is desirable.Security Clearance Requirement: Given the secure nature of this role, we are seeking candidates who are Australian Citizens with an active security clearance or are eligible for obtaining security clearance.This requirement ensures that all team members are cleared to handle sensitive information and contribute to maintaining the highest standards of security in our operations.On-call and Shift Expectations: This position is primarily focused on managed services, meaning you will be responsible for maintaining and improving our clients' IT systems (Applications and Infrastructure).
Flexibility and adaptability are key, as you may be required to work in shifts to provide continuous support.
Additionally, you may need to be on call to address incidents promptly and perform after-hours deployment activities as needed.Benefits of working at Accenture:18 weeks paid parental leaveLong & short-term career break opportunitiesStructured career development programLocal and international career opportunities.Certified as a Family Inclusive WorkplaceFlexible Work Arrangements - centered around Accenture's Truly Human ethos and our commitment to supporting the health and wellbeing of our people.We are proud to be in the top 3 of last year's Diversity & Inclusion Index!Locations: Adelaide, Brisbane, Canberra, Melbourne, SydneyEqual Employment Opportunity Statement for Australia:At Accenture, we recognise that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day.Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity.
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