About Us: Learning People Global are one of the largest training worldwide, offering internationally recognised vendor certifications training such as The Project Management Institute, Cisco, Microsoft, and the EC Council. We specialise in IT and Project Management, providing a hands-on, job-ready education alternative to traditional universities through our cloud-based training programs. Role Overview: We are currently seeking a dedicated and enthusiastic Customer Service Consultant to join our Brisbane office. As a Student Care Consultant, you will play a vital role in supporting our students, helping them navigate our online training platforms, and ensuring they have a seamless learning experience. Key Responsibilities: Conduct virtual orientations for students on using our training platforms. Conduct demonstrations on training platforms for prospective students. Administer and order examination vouchers. Troubleshoot technical issues. Handle incoming support calls and perform scheduled follow-ups. Assist Career Consultants with student communications. Daily email management. Keep up to date with industry knowledge on the accreditations we offer such as exam changes, timescales to complete, required pass marks for exam preparation and the final exam. General administration using company CRM. Manage complaints and provide general support to students. Benefits: Opportunity to make a positive impact on the lives of our students.? Collaborative and supportive team environment? Flexible working with one day working from home each week? Additional annual leave day with your birthday off ? Requirements: Previous experience in customer service/call centre, administration is essential. Strong interpersonal skills and problem-solving abilities. Demonstrate strong time management capabilities. Excellent verbal and written communication skills. Ability to work effectively as part of a team. Basic computer skills and technical aptitude desired. Previous exposure to complaints handling would be beneficial. How to Apply: If you're passionate about customer service and dedicated to supporting others, we want to hear from you! Please submit your CV and we will be in touch.