ISS Culture
At ISS, we believe that everyone can make a difference in making amazing places.
Our goal is to create an exceptional and engaging workplace experience for our employees, clients, and their visitors across Melbourne.
We have an exciting opportunity as a Workplace Concierge with Full Time and Casual options available.
The Role
You will be the primary contact for client-facing workspaces and internal events, helping our clients achieve their purpose.
As an ambassador for brand principles, culture, and values, you will deliver outstanding service and make each encounter enjoyable, exciting, and personal.
Responsibilities include:
* Providing a friendly and engaging welcoming experience and customer service meeting all client expectations.
* Representing ISS as a professional, responsive, and committed partner to the success and continuous improvement of the contract.
* Ensuring a Zero Harm Culture, maintaining accurate process documents, and following end-to-end journey in relation to cleaning and reactive maintenance work orders.
* Supporting, promoting, and driving engagement to client events and activations, nurturing the online community, and ensuring all relevant mailboxes are monitored and managed.
* Facilitating site tours and considering sustainability and cost savings in all decision-making.
Benefits
Competitive remuneration package on offer.
Company laptop and mobile provided.
Join an inclusive workplace that values diversity and promotes equal opportunities for all employees.
Ongoing training provided via our internal Learning Management System.
Internal promotions and opportunities within our global organisation.
Access to staff discounts with various companies including insurance and childcare.
Work-life balance.
Minimum Criteria
Strong experience in hospitality or customer service role with an outstanding track record of delivering exceptional customer experiences.
Demonstrated ability managing stakeholder relationships, excellent multi-tasking skills, and excellent personal presentation.
Proficient in Microsoft Office suite, sound time management skills, self-motivated, organised, and able to work unsupervised.
Able to provide a clear police check dated in the last 3 months and other compliance requirements.
We encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander peoples, Veterans, people with a disability, people from different cultural backgrounds, and lesbian, gay, bisexual, transgender, intersex, queer, and asexual (LGBTIQA+) people.
Read more about ISS in Australia and New Zealand on our website.