Service Desk Analyst - Homebush West Job no: 567142Work type: Full TimeLocation: Homebush WestCategories: Information Technology About Harvey Norman As Australia's largest retailer of lifestyle products, with nearly 300 stores worldwide, Harvey Norman has been a part of almost every Australian's shopping experience. Whether getting the latest electronic gadgets, or furnishing your first home, Harvey Norman is the place where you can shop with confidence. About the Role Reporting to the Service Desk Manager and based onsite at the Silverwater corporate office, you will be working in a 24 x 7 ITIL environment providing first level technical support to users across the organization with the knowledge learned during your training. Your role will involve providing technical support via phone, email, and remote access tools to diagnose, troubleshoot, and resolve IT-related issues efficiently and effectively. Responsibilities Provide accurate technical support and advice to Harvey Norman staff across the organisation.Provide excellent customer service to Harvey Norman staff and ensure that all technical issues are resolved in a timely and professional manner.Perform first contact investigation, analysis, diagnosis and resolution of software, hardware, and network issues.Ensure timely resolution of all IT-related issues to minimise downtime and disruption to the business.Capture accurate and complete information to input into our ITSM tool - ServiceNow.Contribute to the continuous improvement of the IT Service Desk function by identifying areas for improvement and recommending solutions. About You Tertiary education in the IT field.Attention to detail and commitment to providing high-quality customer service.Excellent verbal and written communication skills.Strong problem-solving skills and ability to think on your feet to troubleshoot and diagnose technical issues.Time management and self-organisational skills.Ability to work well under pressure and manage multiple tasks and priorities simultaneously. This Opportunity Will Provide Salary packaging and novated leasing options for eligible employees.Professional development and career progression.Experience working with an Iconic Australian Brand with global success in NZ, Asia, and Europe.A supportive team environment that celebrates diversity and promotes a healthy work and family life balance.Opportunities to make discounted purchases on a great range of products and services. Application Process Have we got your interest? Apply now to be considered to join our dedicated team. Please note that only people with the right to work in Australia should apply for this position.Advertised: 12 Mar 2025 AUS Eastern Daylight Time