James Cook University (JCU) is creating a brighter future for life in the Tropics and beyond, through education and research that makes a difference locally and globally. We now have an exciting opportunity for a Student Finance Advisor to join our team in the Student Services and Support Directorate. Full time, fixed term to December 2025 Based at the Townsville Bebegu Yumba campus, Douglas (on site) HEWL 6: $85,816 - $92,948 per annum plus up to 17% employer superannuation contributions, leave loading and other generous employee benefits. ABOUT THE ROLE In this vital role, you will provide expert advice to students on fees, debts, scholarships, grants, and bursaries, ensuring compliance with legislation, government requirements, and University policies. You’ll resolve complex and sensitive financial matters, safeguard the integrity of financial data, and identify opportunities for service improvement. Your collaborative approach will enhance awareness and understanding of student finance across the University, ensuring accurate and timely outcomes. At JCU, we value inclusivity, teamwork, and a shared commitment to supporting student success. This is your opportunity to join a dynamic and forward-thinking team where your skills will make a tangible difference. QUALIFICATIONS, SKILLS AND EXPERIENCE We’re looking for a finance professional with a degree in business, finance, or commerce, and experience in financial systems and interpreting complex policies. Your strong communication and interpersonal skills will enable you to deliver outstanding service, even in high-pressure situations. You’ll bring excellent organizational abilities, a commitment to accuracy, and a proven capacity to lead and mentor teams, fostering a culture of collaboration, respect, and innovation. SHAPE YOUR FUTURE WITH JCU At JCU we’re not just shaping minds; we’re shaping the future. As Australia’s only university established to focus on the issues of Northern Australia and the Tropics worldwide, JCU is dedicated to helping the world’s tropical regions to prosper. With our main campuses located in the vibrant and diverse tropics of Northern Queensland, JCU is at the forefront of research and education in some of the world’s most critical areas, including marine biology, environmental science, tropical and rural health, and more. Find out more about JCU, our Careers and our locations. WHY JCU? JCU offers a dynamic and culturally diverse workplace where your ideas are valued, your professional growth is supported, and your work-life balance is respected. Working under the values of Authenticity, Excellence, Integrity, and Respect, we support and empower our people through the provisions of; A generous superannuation scheme with up to 17% employer contributions with UniSuper 36.25-hour full-time working week 5 weeks of annual recreation leave plus leave loading 15 days paid sick/carers leave per year Cash out annual leave A range of flexible working options Attractive options for salary packaging Professional development support Fitness Passport Corporate discount on health insurance Free Employee Assistance Program (coaching and counselling) Well-equipped modern facilities and contemporary workspaces with access to on-site childcare, medical services, gym and cafes. HOW TO APPLY AND CONTACT DETAILS Are you ready to make a difference? Join us at JCU, where your future meets the tropics. Click the ‘apply’ button to be redirected to the JCU careers page, create an applicant account and follow the below steps: Complete the application form Upload your current resume Upload a cover letter addressing the key requirements and outlining how your skills and experience will contribute to your success in the role. Applications close on 28 January at 11:55 PM AEST. For any enquiries about the role, please contact Renee Simkins - renee.simkins@jcu.edu.au. ABOUT OUR PROCESS At JCU, we are committed to employing individuals who meet the requirements of the role and align with our values. All applicants will be contacted and advised of an outcome once the recruitment process is finalised. Please visit our Information Privacy Policy to understand how your information is collected, stored, accessed and used. WHAT MATTERS TO US AT JCU Our People - Our staff, students, and the communities we serve Our Education - Knowledge has the power to change lives Our Place - the Tropics and beyond Our Research - a catalyst for innovation and knowledge generation James Cook University encourages people from all backgrounds who meet role requirements to apply. We value and celebrate the diversity of our community, and are committed to ensuring our community, and are committed to ensuring our learning and working environment is safe and welcoming.