IT Support and Infrastructure TechnicianPosted: 03/04/2025Closing Date: 30/04/2025Job Type: Permanent - Full TimeLocation: East PerthJob Category: Information TechnologyFull time permanent role based in East Perth working for a NFP$72,829 plus super plus salary packaging and 3 additional days of leaveProvide basic system admin and network supportJob DescriptionAs the IT Support and Infrastructure Technician, working as part of a wider IT Ops team, you will provide technical support across IT operations, systems and network environments, acting as an escalation point beyond level 1 support while assisting within more complex troubleshooting and infrastructure tasks. Apart from assisting with network and infrastructure system support, you will be engaging in vendor and stakeholder coordination as well as supporting IT helpdesk and end user support. This is a well-rounded and versatile entry-level role that will have you exposed to all facets of IT.The position is ongoing and full time, working Monday to Friday 37.5 hours per week based in our East Perth location.Desired Skills and ExperienceWhat you will bring!To achieve success in this role you will have:Proven experience in an IT support or helpdesk role, providing technical assistance to end users.Hands-on experience in troubleshooting and supporting Microsoft 365 applications and windows-based environments.Strong foundational knowledge of computer hardware, software, performance, and operating systems, with the ability to diagnose and resolve technical issues.Proficiency in logging and documenting IT support activities using helpdesk ticketing systems, including the development and review of knowledge base documentation and work instructions.Basic level experience and previous exposure to basic network troubleshooting, including connectivity, VPN, SASE, and WI-FI support.Ability to effectively diagnose IT faults, apply troubleshooting steps, and escalate where necessary.Microsoft 365 Certified: Modern Desktop Administrator Associate, CompTIA Network+ (or equivalent), CompTIA Security+ (or equivalent), ITIL4 Foundation (or equivalent) would be desirable.The successful candidate must possess full Australian working rights, a current National Police Clearance valid within one year, and a WA Drivers Licence.Impact and BenefitsSharing your knowledge, skills, and experience, you will make an impact on the lives of families and communities across the state. In return for your drive and commitment, we provide the support of an inclusive and welcoming community which places people at the heart of all the work we do.$72,829 per annum + 11.5% superIn addition to your remuneration, you will enjoy generous tax-free salary packaging benefits where you can package up to $15,900 per annum and not pay tax on that amount (a benefit exclusive to non-profit organizations).Additional 3 days of leave between Christmas and New Year.Professional development and great team culture.For further information please contact Arpit Shah, IT Operations Manager at arpit.shah@anglicarewa.org.auIf the opportunity excites you to develop your career, we want to hear from you. To apply, please click on the apply button and follow the prompts attaching a current detailed resume and covering letter.Shortlisting will commence immediately. If this role sounds like you, please apply now!Anglicare WA is a leading not-for-profit organization that helps people in times of need. We play an important role in building strong relationships, families, and communities.Child Safe: Anglicare WA is committed to providing safe environments where children and young people feel valued, respected and are protected from abuse and harm.Inclusive: We actively promote a working environment that values diversity and inclusion. We strongly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, people who identify as LGBTQ+, and people with a disability.Uluru Statement from the Heart: Anglicare WA supports the Uluru Statement from the Heart and is committed to walking alongside First Nations people in a movement of the Australian people for a better future.
#J-18808-Ljbffr