Deputy Chief Information Officer (ICT Operations)Team OverviewThe ICT Operations team manages delivery of Comcare’s Information, Communication and Technology (ICT) infrastructure, including sourcing required ICT capabilities and managing ICT contract delivery.Role OverviewThe Deputy Chief Information Officer leads the ICT Operations team and is responsible for managing technology investments and strategic sourcing of ICT services, ensuring Comcare’s IT investments support business objectives and provide value for money. The role has carriage of ICT sourcing and contract management for Comcare. The Deputy Chief Information Officer reports to the Chief Information Officer (CIO) and works closely with the Director, Procurement, Property and Security (responsible for Comcare’s Central Procurement). The role has a high level of engagement with Comcare business stakeholders, partners, suppliers, and other government agencies.Primary Responsibilities:In collaboration with the CIO (ICT Strategy), contribute to the development and operationalisation of Comcare’s ICT and Digital Strategy, ensuring alignment with the agency’s broader strategic plans.Provide strategic advice to guide decision making with respect to establishing Comcare’s future ICT capability needs and strategies.Develop and implement ICT investment strategies aligned with organisational goals, and prioritise and allocate resources effectively.Oversee ICT asset management for the agency, ensuring that Comcare maintains access to the ICT capabilities and facilities that it requires.Manage ICT sourcing and oversee the establishment and management of ICT contracts to ensure agreements align with Comcare’s strategic objectives.Manage vendor performance and the provision of services/products in accordance with contractual arrangements, service level agreements and KPIs.Provide advice and support to project managers across the agency on the management of ICT project components and related expenditure.Manage provision of a helpdesk service for Comcare with a focus on the provision of support for staff using IT and business systems.Develop and implement robust IT security strategies and continuity plans, ensuring compliance with relevant laws, regulations, and standards.Work closely with line areas to develop business cases/requests that demonstrate IT benefits realisation, and act as a liaison between IT and business units to ensure technology solutions meet strategic needs.Qualifications and ExperienceHighly Desirable:Tertiary degree and/or equivalent experience in ICT Sourcing and/or Technology Business Engagement.Desirable:A background in technology procurement, contract management, ICT vendor management, and financial management of IT services.Eligibility1. Australian citizenship.2. Character clearance (Australian Criminal History Check).3. Employee Health Declaration.4. Six months probationary period for new engagements.5. Ability to obtain and maintain a Baseline Security Clearance.Getting to know ComcareComcare is the national authority for work health and safety, and workers’ compensation. We are a government regulator, workers’ compensation insurer, claims manager and scheme administrator. Through our role, we work with employees and other workers, employers, service providers and other organisations to minimise the impact of harm in the workplace, improve recovery at work and return to work, and promote the health benefits of good work. We collaborate and partner with other schemes and organisations on research and innovative projects that improve outcomes. We also provide expert advice and services to the Safety, Rehabilitation and Compensation Commission (SRCC), and Seafarers Safety, Rehabilitation and Compensation Authority (Seacare Authority).
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