Brand Representative - Sydney (Full time)
Purpose of Position
* CASETiFY is one of the leading global lifestyle brands to offer customizable tech accessories. We're industry leaders when it comes to trend forecasting and protecting what matters most; the community platform for creativity and self-expression.
* CASETiFY is looking for a Brand Representative who will hit the ground running, thrive in a fast-paced environment to join our team. He / she will be representing our brand in the front line, and responsible for delivering the best in-store experience for customers of our stores located in Sydney.
Job Description
* Assist customers in identifying their needs and recommend appropriate products or services.
* Provide product demonstrations and explanations to customers.
* Maintain up-to-date knowledge of current sales, promotions, policies, and product information.
* Process customer transactions accurately and efficiently using the point-of-sale (POS) system.
* Ensure the store's visual merchandising is appealing and products are neatly organized.
* Assist with inventory management tasks like unpacking deliveries and checking inventory levels.
* Handle customer inquiries, complaints, and returns in a timely and professional manner.
* Achieve individual sales targets and collaborate with the team to meet store sales goals.
* Maintain a clean and organized work area, including the sales floor and stockroom.
* Participate in store meetings, training, and workshops as required.
* Adhere to company policies and procedures, including loss prevention and security measures.
* Continuously seek opportunities to improve sales techniques and customer service skills.
* Maintain a professional and polished appearance that aligns with the brand's image.
Requirements
* High school diploma or equivalent.
* Minimum 1 year experience in retail industry.
* Ability to work in shift duty.
* Familiarity with point-of-sale (POS) systems and basic computer skills.
* Strong customer service orientation, with the ability to actively listen to customer needs and provide appropriate solutions.
* Ability to work well in a team environment, cooperating and collaborating with colleagues.
* Proactive, passionate, demonstrated ability to communicate effectively with all levels.
* Strong interpersonal and communication skills.
* Ability to handle multiple tasks while working in a fast-paced and deadline‐oriented environment.
* Excellent customer service and problem-solving abilities.
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