Salesforce Business Process Analyst A Salesforce Business Process Analyst is required ASAP for our well-known client in Melbourne. You will be instrumental in defining the end state of Salesforce for their contact centre environment, working closely with key stakeholders to ensure successful implementation Fantastic organisation 6-month contract Our client is an industry leader seeking a Salesforce Business Process Analyst for an exciting project. This is an initial 6-month contract position based in Melbourne, with potential to extend for the right candidate. The Role Map out internal processes to define the desired end state of Salesforce within the contact centre Engage with stakeholders to gather requirements and ask insightful questions to shape the project vision Collaborate with the Head of Business Process and the Business Process Owner to ensure alignment and clarity Serve as a confident, critical thinker who can communicate effectively with diverse stakeholders The Skills Required: Proven experience with Salesforce, specifically within the Service Cloud and Sales Cloud modules Experience with Signavio is highly desirable Strong communication skills and the ability to build relationships with stakeholders FMCG industry experience is ideal; manufacturing and supply chain experience is also beneficial A direct, straightforward approach with a focus on achieving results If you thrive in a team-oriented culture with a fast-paced environment where new ideas are embraced, APPLY NOW For further information, please call Fabian at our Melbourne Offices on Fabiancloudappsconsulting.com.au.