Job Description
As a Computer Lab Assistant at UHD Northwest Campus, you will be responsible for monitoring the operation of the general computer lab and assisting with software installations as needed.
You will greet students as they enter the lab and provide first-tier user support to both students and faculty. Additionally, you will perform data entry for the Help Desk Ticketing System and complete opening and closing procedures.
Knowledge, Skills, and Abilities
* Excellent telephone etiquette and customer service skills are essential.
* You must be a self-starter who can exercise initiative and effectively complete daily tasks.
* Solving basic routine software and hardware issues is necessary.
Qualifications
* You must be a currently enrolled UHD student.
* Working the evening shift (4 pm - 9 pm) or split shifts is required.
* A minimum of some knowledge of software skills is necessary.
About University of Houston Downtown
UHD is a comprehensive, four-year university that has served the educational needs of Houston since 1974. As one of four distinct public universities in the University of Houston System, UHD educates approximately 14,000 students and offers a wide range of academic programs.