Creative Activation are the number one retail partner in Australia and New Zealand for Merchandisers, Sales Teams, Brand Ambassadors, Mystery Shoppers and Auditors.
Job Description
CGL – Retail Services is the retail marketing division of the Clemenger Group. With our two market-leading brands, Creative Activation and Clemenger Field Marketing, we offer unparalleled Sales growth for our clients via merchandising, sales teams, brand promoters, store trainers, mystery shopping and auditing.
Clemenger Group is an endorsed Work180 employer of choice, recognised for our commitment to helping women thrive by raising workplace standards.
About the Role:
If you are looking to launch your career in client/account management within Field Marketing, then this is the perfect place to kick start your career!
We are looking for a client-focused and confident individual that isn't afraid of jumping straight into the deep end and working in a fast-paced environment. As the National Program Executive, you will build strong partnerships with internal and external stakeholders to achieve optimal service levels for the client.
Time Management, attention to detail, and juggling conflicting priorities are essential in this role; if you can work under pressure, you will find this role an interesting and challenging opportunity!
* An attractive total salary package is on offer
* Ongoing training and support
* Great company culture
Primary Responsibilities:
* Develop and manage operational processes and procedures to ensure efficient and effective field and client timelines
* Communication management and supervision of client and field priorities
* Ensure timelines agreed between client and field team are adhered to
* Effective communication between client and field team to ensure desired outcomes are met
* Work closely with the Program Manager to develop and implement minimum reporting standards
* Understand patterns and risks in data and provide insights to Account Manager
* Manage web-based reporting site
* Present analysis and recommendations on areas of opportunity within the program
* Prioritise tasks and manage time effectively to drive personal productivity
* Assist with ad hoc management/client requests where needed (store visits/follow up)
* Manage client queries with urgency and is thorough and professional in follow up and communication
* Display resilience and perseverance when confronted by challenges and setbacks
* Radiate positivity to influence, build and drive effective relationships
About You:
* Previous experience in a Client or Sales Coordinator role is desired
* Previous field or retail experience will be highly regarded
* Ability to resolve issues, adapt to change and refine processes
* Strong IT skills (MS Office skills especially Excel)
* Ability to prioritise and manage time effectively
* High level of written and oral communication skills
* Strong attention to detail
What’s Next?
If you’re ready to join a high-performing team in the retail environment, then APPLY NOW!
Please note only short-listed candidates will be contacted.
Additional Information
* Completes tasks thoroughly with high attention to detail
* Highly process-driven and comfortable with tight deadlines
* Able to prioritise workload and remain calm under pressure
* Outcomes-focused and applies urgency when required
* Constantly seeking to improve and add value
* Adapting to change and delivering consistent success in a fast-paced business
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